{"id":2098,"date":"2020-10-01T03:23:15","date_gmt":"2020-10-01T03:23:15","guid":{"rendered":"http:\/\/34.215.39.3\/?page_id=2098"},"modified":"2022-02-22T02:07:27","modified_gmt":"2022-02-22T02:07:27","slug":"questions","status":"publish","type":"page","link":"https:\/\/genesispii.com\/bb\/questions\/","title":{"rendered":"Q&amp;A"},"content":{"rendered":"<p>[vc_row css_animation=&#8221;fadeInDown&#8221; default_id=&#8221;themesflat_1600461603&#8243; css=&#8221;.vc_custom_1600462280818{background-color: #c9c9c9 !important;border-radius: 30px !important;}&#8221;][vc_column]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"45\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div><div class=\"title-section   center \">\r\n\t\t\r\n\t\t<h2 class=\"title\" style=\"\r\n\t\t\tfont-size: 30px;\r\n\t\t\tfont-weight: 500;\r\n\t\t\tline-height: 48px;\r\n\t\t\tcolor: #000000;\r\n\t\t\tmargin-bottom: 0px;\r\n\t\t\tletter-spacing: 0px;\r\n\t\t\">\r\n\t\t\tIF YOU HAD A LOAN WITH SCOTIABANK\r\n\t\t<\/h2>\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t<div class=\"title-content\" style=\"\r\n\t\t\tfont-size: 15px;\r\n\t\t\tline-height: 26px;\r\n\t\t\tcolor: #000000;\r\n\t\t\tfont-weight: 400;\r\n\t\t\tletter-spacing: 0px;\r\n\t\t\">\r\n\t\t\t\t<p>AND RECEIVED COMMUNICATION THAT YOUR LOAN WAS SOLD TO GENESIS PII GROUP:<\/p>\n\r\n\t\t\t<\/div>\r\n\r\n\t<\/div>\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"45\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"45\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div><div class=\"title-section   center \">\r\n\t\t\r\n\t\t\t<div class=\"top-title\">\r\n\t\t\t\tDo you have more doubts?\r\n\t\t\t<\/div>\r\n\t\t<h2 class=\"title\" style=\"\r\n\t\t\tfont-size: 30px;\r\n\t\t\tfont-weight: 500;\r\n\t\t\tline-height: 48px;\r\n\t\t\tcolor: #111111;\r\n\t\t\tmargin-bottom: 0px;\r\n\t\t\tletter-spacing: 0px;\r\n\t\t\">\r\n\t\t\tFrequently Asked Questions\r\n\t\t<\/h2>\t\r\n\t\t<div class=\"title-line\"><\/div>\t\t\t\r\n\t\t\r\n\r\n\t<\/div>\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"45\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion style1&#8243;][vc_tta_section title=&#8221;Why was my loan sold to GENESIS PII GROUP?&#8221; tab_id=&#8221;1523674336181-c33b472b-c7db&#8221;][vc_column_text]These are good news for you; in a joint effort to assist customers, we\u2019ve found through the sale of the loans, the best mechanism to make available tailored solutions for willingness to pay customers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What does this mean and how will this affect my credit history?&#8221; tab_id=&#8221;1523674427482-8940eac7-0374&#8243;][vc_column_text]This means that we understand that sometimes we could face extraordinary out of our hands situations, so if you are a willingness to pay customer, we are here to assist. Your credit history will not have any immediate change with the sale, but we promise to work side by side with you to improve your current situation and achieve financial health soon.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens now?&#8221; tab_id=&#8221;1600462784100-16505858-8d57&#8243;][vc_column_text]There are no changes to any terms of your loan(s), nor any undergoing negotiations you may have with the bank, everything continues\u00a0the same, but a new pool of possibilities will be available for you soon. If you have other accounts\/products maintained with Scotiabank, this sale will not impact them. For more information please contact us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does this mean I should continue my payments as I did before?&#8221; tab_id=&#8221;1600462889402-8323e4f0-02ee&#8221;][vc_column_text]That is correct, we will honor any undergoing negotiations you already have with the bank. <span data-sheets-formula-bar-text-style=\"font-size:15px;color:#000000;font-weight:normal;text-decoration:none;font-family:'docs-Calibri';font-style:normal;text-decoration-skip-ink:none;\">However, you need to start paying to <strong>Genesis PII<\/strong>. Communicate with us, as soon as possible, to guide you on this process. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens with my current agreement or payment plan?&#8221; tab_id=&#8221;1645128770357-283e85b5-933a&#8221;][vc_column_text]<span data-sheets-formula-bar-text-style=\"font-size:15px;color:#000000;font-weight:normal;text-decoration:none;font-family:'docs-Calibri';font-style:normal;text-decoration-skip-ink:none;\">We will honor your agreement with ScotiaBank, we just need to know more about you, and we will help you to pay your debt as soon as possible. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I need to submit my payments at the bank, like I used to do?&#8221; tab_id=&#8221;1645128870609-6f4a50b9-6545&#8243;][vc_column_text]<span data-sheets-formula-bar-text-style=\"font-size:15px;color:#000000;font-weight:normal;text-decoration:none;font-family:'docs-Calibri';font-style:normal;text-decoration-skip-ink:none;\">You need to start making payments to <strong>Genesis PII<\/strong>. Please go to the top section <strong>&#8220;Make a Payment&#8221;<\/strong> to have more information, or communicate with our customer service representatives to receive more information. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;2385&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_shadow_3d&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"45\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[vc_tta_accordion active_section=&#8221;&#8221; el_class=&#8221;accordion style1&#8243;][vc_tta_section title=&#8221;I want to pay, what should I do? Who should I call?&#8221; tab_id=&#8221;1600463123234-afb96054-e5a5&#8243;][vc_column_text]We are constantly strengthening our network to give you as many options as possible. Reason why we are working side by side with the top performance recovery companies in the market.<\/p>\n<p>To see the list of companies we are currently working with, please <img loading=\"lazy\" class=\"popmake-2253 alignnone wp-image-2338\" src=\"http:\/\/genesispii.com\/bb\/wp-content\/uploads\/sites\/8\/2020\/10\/Button-click.png\" alt=\"\" width=\"137\" height=\"39\" \/><br \/>\nIf you have been in communication with one of these companies, please continue in the same way. To locate your loan(s) or for further assistance you can\u00a0 <a href=\"http:\/\/genesispii.com\/bb\/contact-us\/\"><img loading=\"lazy\" class=\"alignnone wp-image-2337\" src=\"http:\/\/genesispii.com\/bb\/wp-content\/uploads\/sites\/8\/2020\/10\/Button-contact.png\" alt=\"\" width=\"131\" height=\"37\" \/><\/a><\/p>\n<p><strong>Or you can make your payments:<\/strong><\/p>\n<p><strong>1.<\/strong> Here in our website, go to the top right corner and click on &#8220;Make a Payment&#8221;. Create your profile using an email and your loan number as reference.<\/p>\n<p><strong>2.<\/strong> Directly in our bank account through Scotibank Bill Payment Services. You just need to select <strong>GENESIS PII BARBADOS<\/strong> from the list of registered providers and use your loan number\/personal identification number as a reference. <img loading=\"lazy\" class=\"popmake-2275 alignnone wp-image-2336\" src=\"http:\/\/genesispii.com\/bb\/wp-content\/uploads\/sites\/8\/2020\/10\/Button-view.png\" alt=\"\" width=\"107\" height=\"39\" \/><\/p>\n<p><strong>3.<\/strong> Go to Surepay locations and use your loan number as reference.<\/p>\n<p><a class=\"http:\/\/surepaybills.com\/home-barbados\/\" href=\"http:\/\/surepaybills.com\/home-barbados\/\" target=\"_blank\" rel=\"http:\/\/surepaybills.com\/home-barbados\/ noopener noreferrer\"><img loading=\"lazy\" class=\"alignleft wp-image-2389\" src=\"http:\/\/genesispii.com\/bb\/wp-content\/uploads\/sites\/8\/2022\/02\/logo-SurePay.png\" alt=\"\" width=\"206\" height=\"89\" \/><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;If I am experiencing a financial hardship, what can I do?&#8221; tab_id=&#8221;1600463123312-9c73076f-84a4&#8243;][vc_column_text]<strong>GENESIS PII\u00a0 <\/strong>understands that there are many reasons an individual may experience a financial hardship that makes it difficult to make a payment or a payment arrangement on one\u2019s account.<\/p>\n<p><strong>We are here to help, <\/strong>speak with a customer service representative to discuss your options.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I make payments to my loan if I&#8217;m overseas?&#8221; tab_id=&#8221;1645489227441-71d3ccc8-ea51&#8243;][vc_column_text]<span data-sheets-formula-bar-text-style=\"font-size:15px;color:#000000;font-weight:normal;text-decoration:none;font-family:'docs-Calibri';font-style:normal;text-decoration-skip-ink:none;\">Yes, please go to the top section <strong>&#8220;Make a Payment&#8221;<\/strong> <a href=\"https:\/\/genesispii.com\/bb\/make-a-payment\/\"><img loading=\"lazy\" class=\"alignnone wp-image-2338\" src=\"http:\/\/genesispii.com\/bb\/wp-content\/uploads\/sites\/8\/2020\/10\/Button-click.png\" alt=\"\" width=\"137\" height=\"39\" \/><\/a> to have more information, or communicate with our customer service representatives to receive more information. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"65\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; default_id=&#8221;themesflat_1600464260&#8243; css=&#8221;.vc_custom_1600465037733{padding-top: 45px !important;padding-bottom: 45px !important;background-image: url(https:\/\/genesis.design-code.dev\/wp-content\/uploads\/2020\/09\/background5.jpg?id=2263) !important;}&#8221;][vc_column]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"35\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><strong>Please contact Genesis PII <\/strong>directly<\/h5>\n<h5 style=\"text-align: center;\">to discuss options that may be available to you.<\/h5>\n<p>[\/vc_column_text]\r\n\t\t<div class=\"themesflat-spacer \" data-desktop=\"35\" data-mobile=\"30\" data-smobile=\"20\">\t\t\t\r\n\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;fadeInDown&#8221; default_id=&#8221;themesflat_1600461603&#8243; css=&#8221;.vc_custom_1600462280818{background-color: #c9c9c9 !important;border-radius: 30px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion style1&#8243;][vc_tta_section title=&#8221;Why was my loan sold to GENESIS PII GROUP?&#8221; tab_id=&#8221;1523674336181-c33b472b-c7db&#8221;][vc_column_text]These are good news for you; in a joint effort to assist customers, we\u2019ve found through the sale of the loans, the best mechanism to make available tailored solutions for willingness to pay customers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl\/page_fullwidth.php","meta":[],"aioseo_notices":[],"amp_validity":null,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/pages\/2098"}],"collection":[{"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/comments?post=2098"}],"version-history":[{"count":0,"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/pages\/2098\/revisions"}],"wp:attachment":[{"href":"https:\/\/genesispii.com\/bb\/wp-json\/wp\/v2\/media?parent=2098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}